Anonymous Evaluators - Not just a secret shopper!
A Friendly Face (Under Wraps!) is a newly launched business that offers anonymous evaluations, bespoke detailed reports, following a SWOT analysis format, and customer service training, driving positive change and fostering a customer-focused culture within an organisation.
We can identify inefficiencies, improve customer satisfaction, increase sales, fuel business growth, and businesses can refine their customer experiences management strategy, boosting customer satisfaction and differentiating themselves in the market.
We offer customised pricing plans which allow clients to adapt the pricing to their unique needs. This personalised approach considers project scope, level of detail, and specific deliverables.
Did you know that 93% of customers will make a repeat purchase with a brand that offers them excellent customer service? *
*(Hubspot)
Reviews
The Fog on the Tyne
The Fog on the Tyne
The Fog on the Tyne
"A Friendly Face (Under Wraps!) provided a very personable service, bespoke to our business. Unlike other mystery shopper providers we’ve used previously. The service before and after the visit was tailored to meet our needs, I feel as though they understood our business."
The Stone Trough
The Fog on the Tyne
The Fog on the Tyne
"The feedback from A Friendly Face (Under Wraps!) has helped us identify some key problem areas for improvement in our pub. The feedback and suggestions for staff has given us insight into areas we would have otherwise overlooked."
Contact Us
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