Anonymous Auditors - Not just a secret shopper!
A Friendly Face (Under Wraps!) is a consultancy business that offers anonymous audits, bespoke, detailed reports and customer service training, driving positive change and fostering a customer-focused culture within an organisation.
We can identify inefficiencies, improve customer satisfaction, increase sales, and fuel business growth. Businesses can refine their customer experience management strategy, which in turn boosts customer satisfaction and differentiates them in the market.
We offer customised pricing plans which allow flexibility for a business to budget and to adapt the pricing to their unique needs.
Did you know that 93% of customers will make a repeat purchase with a brand that offers them excellent customer service? *
*(Hubspot)
Our Mission
Our mission is to assist in the growth of businesses by secretly auditing all aspects of the customer journey and giving detailed, focussed, constructive feedback. We believe in "old-fashioned" customer service.
Reviews
The Fog on the Tyne
The Fog on the Tyne
The Fog on the Tyne
"A Friendly Face (Under Wraps!) provided a very personable service, bespoke to our business, unlike other mystery shopper providers we’ve used previously. The service before and after the visit was tailored to meet our needs, I feel as though they understood our business."
The Stone Trough
The Fog on the Tyne
The Fog on the Tyne
"The feedback from A Friendly Face (Under Wraps!) has helped us identify some key problem areas for improvement in our pub. The feedback and suggestions for staff has given us insight into areas we would have otherwise overlooked."
The Fiddlers Three
The Fog on the Tyne
The Fiddlers Three
"Would like to give a big "thank-you" to A Friendly Face (Under Wraps!) for their recent mystery shopper visit. The whole process was great and we’ll be using the services again. The in-depth and personalised feedback we received post-visit has given us some vital areas of improvement to address and suggestions on how to tackle these issues."
Dabbawal Jesmond
Dabbawal High Bridge
The Fiddlers Three
"The audit conducted by A Friendly Face (Under Wraps!) was extremely thorough and provided us with valuable insights specific to our restaurant. Their feedback was not only constructive but also tailored to our operations, highlighting both our strengths and areas where refinement would enhance the guest experience."
Dabbawal High Bridge
Dabbawal High Bridge
Dabbawal High Bridge
"Our recent audit with A Friendly Face (Under Wraps!) was a very positive experience. The feedback was clear, balanced, and directly relevant to our day-to-day operations. We particularly valued the practical recommendations, which have already helped us focus on key areas for improvement."
Contact Us
Please send us an email or message on social media
