Mystery Shopping & Customer Experience Consultancy
Reviews
The Fog on the Tyne
The Fog on the Tyne
The Fog on the Tyne
"I truly felt they understood our business, offering valuable recommendations for our customer service training."
The Stone Trough
The Fog on the Tyne
The Fog on the Tyne
"The recommendations and insights regarding customer service have highlighted aspects we would have otherwise overlooked, and the suggestions for customer service training have provided us with a clearer path forward."
The Fiddlers Three
The Fog on the Tyne
The Fiddlers Three
"The entire process was excellent, and we plan to utilise their secret shopping services again. The in-depth and personalised feedback we received post-visit has provided us with vital areas of improvement."
Dabbawal Jesmond
Dabbawal High Bridge
The Fiddlers Three
"The audit conducted by A Friendly Face (Under Wraps!) was extremely thorough and provided us with valuable insights specific to our restaurant."
Dabbawal High Bridge
Dabbawal High Bridge
Dabbawal High Bridge
"The feedback included valuable insights from our competitor analysis, and was clear, balanced, and directly relevant to our day-to-day operations."
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