• Home
  • What we offer
  • Training
  • Contact Us
  • More
    • Home
    • What we offer
    • Training
    • Contact Us
  • Home
  • What we offer
  • Training
  • Contact Us

Anonymous Evaluators - Not just a secret shopper!

A Friendly Face (Under Wraps!) is a consultancy business that offers anonymous evaluations, bespoke, detailed reports and customer service training, driving positive change and fostering a customer-focused culture within an organisation. 


We can identify inefficiencies, improve customer satisfaction, increase sales, and fuel business growth.  Businesses can refine their customer experience management strategy, which in turn boosts customer satisfaction and differentiates them in the market. 


 We offer customised pricing plans which allow flexibility for a business to budget and to adapt the pricing to their unique needs. 



Did you know that 93% of customers will make a repeat purchase with a brand that offers them excellent customer service? *

*(Hubspot)




Contact us

Our Mission

Our mission is to assist in the growth of businesses by secretly evaluating all aspects of the customer journey and giving detailed and focussed constructive feedback. We believe in "old-fashioned" customer service; believing that, with our recommendations, 5-star reviews will soon follow.

Reviews

The Fog on the Tyne

The Fog on the Tyne

The Fog on the Tyne

"A Friendly Face (Under Wraps!) provided a very personable service, bespoke to our business, unlike other mystery shopper providers we’ve used previously. The service before and after the visit was tailored to meet our needs, I feel as though they understood our business."

The Stone Trough

The Fog on the Tyne

The Fog on the Tyne

"The feedback from A Friendly Face (Under Wraps!) has helped us identify some key problem areas for improvement in our pub. The feedback and suggestions for staff has given us insight into areas we would have otherwise overlooked."

The Fiddlers Three

The Fog on the Tyne

The Fiddlers Three

 "Would like to give a big "thank-you" to A Friendly Face (Under Wraps!) for their recent mystery shopper visit. The whole process was great and we’ll be using the services again. The in-depth and personalised feedback we received post-visit has given us some vital areas of improvement to address and suggestions on how to tackle these issues". 

    Contact Us

    Message us on WhatsApp

    Please send us an email or message on social media

    Send us an email

    Attach Files
    Attachments (0)

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Cancel

    Copyright © 2025 A Friendly Face (Under Wraps!) - All Rights Reserved.

    Powered by GoDaddy

    • Blog
    • Contact Us
    • Accessibility
    • Data Protection

    This website uses cookies.

    We use cookies to analyse website traffic and optimise your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

    DeclineAccept