Miles- Training and Consultancy
"With a background of 30 years’ policing experience in London, I bring a wealth of communication expertise and a deep understanding of the benefits of positive interactions with people. The last 10 years at New Scotland Yard saw me designing and delivering national training for intelligence professionals within the prison estate, alongside operational deployments in challenging and complex environments.
In recent years, as a ‘civilian’, I have enthusiastically delivered customer-focused training to schools, universities, government departments—including the Home Office and the Department for Work and Pensions, as well as commercial clients in the travel and energy sectors.
I create engaging, inclusive learning environments where delegates feel supported, engaged, and inspired to improve their communication abilities and, in turn, positively impact customer service standards".
Ashleigh - Coach and Trainer
"As the founder of Inspire OD, I believe true professional and personal development stems from an understanding of ourselves and others. My approach, rooted in behavioural science and powered by tools like Insights Discovery, helps individuals and teams unlock their potential.
My ultimate passion is to work with people to uncover their natural working styles, identify their strengths, and understand their developmental edges. My belief is that growth comes not from changing who you are, but from understanding the importance of adaptation and connection.
Clients consistently value my empathetic approach, coupled with an ability to challenge thinking and deliver practical solutions through various training programmes."
Training reviews
" There are noticeable and lasting improvements in our front of house team following the bespoke customer service training package A Friendly Face (Under Wraps!) provided. Staff found the experience informative and enjoyable. It's certainly something we will be booking again".