What We Offer
Regardless of the nature of your business, we are confident in our ability to identify potential issues that may be hindering its growth and success.
We also provide comprehensive customer service and management training.
See below for an overview of our services, or contact us for more information.
Our Services
Competitor Visits
Bespoke, Detailed Anonymous Audits
Bespoke, Detailed Anonymous Audits
Competitor Analysis
Researching competitors is important because it helps a business make smarter, less risky decisions and stay competitive in the market.
Here are the key reasons why it matters:
Understand the market landscape
Competitor research shows who the major players are, what they offer, and how crowded or competitive the market is.
Identify strengths and weaknesses
By analysing competitors, a business can see what others do well and where they fall short—revealing opportunities to differentiate.
Improve products and services
Studying competitors’ features, pricing, and customer feedback helps a business refine its own offerings to better meet customer needs.
Set effective pricing and positioning
Knowing competitors’ pricing strategies helps a business avoid overpricing or underpricing and position itself clearly in the market.
Anticipate threats and trends
Monitoring competitors helps businesses spot emerging trends, new technologies, or strategic shifts early—before they become threats.
Strengthen marketing strategies
Competitor research reveals what messaging, channels, and promotions work in the industry, helping businesses market more effectively.
Support strategic planning
Informed knowledge about competitors leads to better long-term planning, goal setting, and decision-making.
Bespoke packages are tailored to your requirements.
Expenses apply, normally two reasonably priced meals with two soft drinks/overnight stays or any relevant to your business, which will be confirmed at the initial meeting.
Bespoke, Detailed Anonymous Audits
Bespoke, Detailed Anonymous Audits
Bespoke, Detailed Anonymous Audits
Detailed, Bespoke, and Anonymous Audits
We know that every business is different and we provide a service which matches your individuality and is created to meet your needs.
We get to know you:
Initial face to face meetings to discuss your needs and expectations. This could include staff engagement, decor, cleanliness, outside areas, accessibility, and quality of product.
We will meet as many times as necessary to finalise exactly what a business requires.
Your requirements are then passed to our secret shoppers:
Every shopper is hand picked for each assignment and fully briefed before any audits are undertaken.
Custom reports:
Each audit has its own bespoke checklists, specifically designed to find out exactly what you’d like to know, as well as recommendations to move forward. For more detailed analysis we offer a SWOT analysis format.
Customer-focused Improvements:
We identify areas for improvement that can lead to increased customer satisfaction, and to achieve the important five star reviews.
We can also test and monitor your social media channels.
As one of the main ways people communicate, it is vital that your social media platforms are up to date and engaging. Acting as your customer, we highlight the areas that you need to focus and improve on.
Full packages and half packages are available. Please contact us if you require a less detailed audit/visit and we will work with you to accomodate your business needs.
Expenses apply, normally two reasonably priced meals and two soft drinks/ overnight stays or any relevant to your business, which will be confirmed at the initial meeting.
Follow-up visits are encouraged and can be added to your chosen package.
(Expenses apply as above)
We also offer bundles if you are interested in more than one of our services!
Contact us for more details!
Use Us For
- A tool to improve team performance.
- A tool to improve team performance.
- A tool to improve team performance.
Unless you train to exacting standards, your staff may not know what the expectation of customer service is, much less how to deliver it.
Gaining insights that will assist to improve either team or individual performance.
We highlight any weaknesses in your business, enabling you to be specific with your training, as well as acknowledging
Unless you train to exacting standards, your staff may not know what the expectation of customer service is, much less how to deliver it.
Gaining insights that will assist to improve either team or individual performance.
We highlight any weaknesses in your business, enabling you to be specific with your training, as well as acknowledging what your staff do well.
But remember, A Friendly Face (Under Wraps!) offers training too!
- For the whole customer journey.
- A tool to improve team performance.
- A tool to improve team performance.
Your whole customer journey.
Covering every scenario, from a basic telephone call, to accessibility, to evaluating and recommending your social media presence, your package will be bespoke to your business, giving you the edge over your competitors.
- For your staff training.
- A tool to improve team performance.
- For your staff training.
Back-to-basics, old-fashioned, customer service training.
Our staff have years of experience in both customer service excellence and teaching and can train staff on politeness, friendliness, eye contact, telephone manner, how to reply to negative reviews and in-house customer complaints, as well as any specific requirements highlighted by
Back-to-basics, old-fashioned, customer service training.
Our staff have years of experience in both customer service excellence and teaching and can train staff on politeness, friendliness, eye contact, telephone manner, how to reply to negative reviews and in-house customer complaints, as well as any specific requirements highlighted by the business.
Your business - your training requirements !