Clare - Training and Consultancy
"With over 25 years of experience in the tourism and hospitality industry, I specialise in the training and professional development of hospitality staff across all levels. My approach is rooted in fostering a supportive and inclusive learning environment that enhances communication, leadership, and service excellence. Through a combination of strong interpersonal skills, adaptability, and a commitment to continuous professional development, I equip individuals with the competencies required to navigate the dynamic hospitality sector.
By prioritising ethical coaching practices and maintaining the highest standards of confidentiality, I empower hospitality professionals to refine their skills, enhance guest experiences, and achieve their full potential within an evolving industry landscape."
Mike - Training and Consultancy
"I am a dedicated customer service professional with a career built around delivering exceptional service. I am passionate about empowering service professionals with the practical skills and confidence they need to succeed in a competitive industry.
I have a 'people-first' mindset and I have a well-rounded, results driven approach to everything I do. Whether I am supporting learners or helping businesses improve their service standards, my goal is the same - to deliver excellence through meaningful, personalised training."