Clare - Training and Consultancy
"With over 25 years of experience in the tourism and hospitality industry, I specialise in the training and professional development of staff across all levels. My approach is rooted in fostering a supportive and inclusive learning environment that enhances communication, leadership, and service excellence. Through a combination of strong interpersonal skills, adaptability, and a commitment to continuous professional development, I equip individuals with the competencies required to navigate the dynamic hospitality sector.
By prioritising ethical coaching practices and maintaining the highest standards of confidentiality, I empower professionals to refine their skills, enhance customer experiences, and achieve their full potential".
Mike - Training and Consultancy
"I am a dedicated customer service professional with a career built around delivering exceptional service. I am passionate about empowering professionals with the practical skills and confidence they need to succeed in competitive industries.
I have a 'people-first' mindset and I have a well-rounded, results driven approach to everything I do. Whether I am supporting learners or helping businesses improve their service standards, my goal is the same - to deliver excellence through meaningful, personalised training."
In June 2025, Mike was elected as an Associate of the Institute of Hospitatlity (AIH). This recognision reflects his ongoing commitment to excellence, professionalism, and continuous development in the hospitality sector.